Direct Billing

All clinics offer direct billing to the following Extended Health Care companies:

  • Alberta Blue Cross
  • Alberta School Board Employee Benefit Plan (ASEBP)
  • Alberta Retired Teachers Association (ARTA) - now under Greenshield
  • Chamber of Commerce Group Insurance
  • Claim Source
  • Cowan
  • Desjardins
  • Canada Life (formerly Great West Life)
  • Empire Life
  • First Canadian
  • Greenshield
  • Group Source
  • Industrial Alliance
  • Johnsons Inc.
  • Manion
  • Manulife Financial
  • Sunlife (excluding Public Service 05555 Plans)
  • Veterans Affairs Canada
  • Department of National Defense
  • RCMP (Medavie Blue Cross)

Please notify our staff if you have coverage through one of the above companies and bring your information with you to your first appointment.

Please note: direct billing is a service we provide to assist our clients in the billing process. It is our policy to have a credit card number on file for insurance purposes. All patient information is saved in a double password protected system. You may opt to not leave this information, in which case we ask that you pay for your treatments upfront and submit on your own. 

What to Expect

On Your First Visit

Initially when you come in to the clinic, we will have you check in with our receptionists who will have forms for you to fill out consenting for your treatment before you see the Physiotherapist/Massage Therapist. We ask that you arrive a few minutes early for your appointment to provide time to complete this.

Your Physiotherapy Assessment will take approximately 45-60 minutes, in which the therapist will discuss your case history, the nature of the injury and any other relevant information. and contributing factors. Along with a physical evaluation of the affected area they will determine the cause of the injury and how best to treat you as effective and efficiently as possible. From there, they will determine a treatment plan that will best suit your needs and share this with you before beginning treatment that day.

On Follow Up Visits

Subsequent visits can range from approximately 45-60 minutes in length depending on your course of treatment. The session may involve various forms of treatment based on the individual’s needs.

What to Bring With You

* Extended Health Care information (if applicable)
* You do not need a doctor's referral to book in but should you have one, please bring it in with you so we can add a copy to your file 
* Any relevant recent imaging results 

Motor Vehicle Accident
The insurance forms AB-1 and AB-2 will be completed by our staff at your initial appointment
* Policy Number
* Police report 
* Claim number

WCB Claims
* Alberta Health Care number
* Claim number - if you have

* Looser fitting or accessible garment to access a specific body site
* We do have gowns, t-shirts and shorts that you can use for the appointment available at all Clinic locations

Cancellation & No Show Policy

We require 24 hours notice for the cancellation of your appointment.  If you cancel an appointment with less than 24 hours notice, or no show, a cancellation fee of $40 will be charged to you.

For Massage Therapy appointments, the full cost of the appointment, can be charged.

*Please note that if there is a valid extenuating circumstance, please let our staff know & exceptions may apply*

What to Expect

We understand that you may have a few questions before visiting our clinics for your initial appointment.

Book an Appointment

Book in for an appointment with one of our qualified Active Physio Works Physiotherapists &
Registered Massage Therapists.


We understand each person is different so we offer a variety of techniques that are best suited to your individual needs.