General Assessment

  • An initial assessment is required before performing treatment on an injury

  • A doctor's referral is not required to book in for an initial assessment but may be required to submit claims to your extended health care company

There are two options available when booking your initial Physiotherapy assessment:

  • Patients may choose to book a private assessment for a fee of $115. We can get you in as soon as there is an availability on a therapists schedule (which can be as early as the same day). We offer direct billing to the following extended health companies; Alberta Blue Cross, Great West Life, Greenshield, Alberta School Employee Benefit Plan (ASEBP), Johnson Inc, Sunlife (excluding Public Service Plans), Standard Life, Chambers of Commerce, RCMP and Veteran Affairs.
  • Community Rehabilitation Program (CRP) funded assessments are available, however, there may be a waiting period to book for an assessment due to limited funding allotted by Alberta Health Services to each clinic location. Please note, CRP funded assessments are not available at our Fort Physical Therapy clinic.  To book an appointment or to see the soonest availability, please call the clinics directly to confirm. Please notify the staff if you have had a recent fracture or surgery as this will affect the waiting period for your appointment booking.




What to Expect

On Your First Visit

Initially when you come in to the clinic, we will have you check in with our receptionists who will have forms for you to fill out consenting for your treatment before you see the Physiotherapist/Massage Therapist. We ask that you arrive a few minutes early for your appointment to provide time to complete this.

Your Physiotherapy Assessment will take approximately 60 minutes, in which the therapist will discuss your case history, the nature of the injury and any other relevant information. and contributing factors. Along with a physical evaluation of the affected area they will determine the cause of the injury and how best to treat you as effective and efficiently as possible. From there, they will determine a treatment plan that will best suit your needs and share this with you before beginning treatment that day.

On Follow Up Visits

Subsequent visits can range from approximately 45-70 minutes in length depending on your course of treatment. The session may involve various forms of treatment based on the individual’s needs.

What to Bring With You

* Alberta Health Care number
* Extended Health Care information (if applicable)
* You do not need a doctor's referral to book in but should you have one, please bring it in with you so we can add a copy to your file 

Motor Vehicle Accident
The insurance forms AB-1 and AB-2 will be completed by our staff at your initial appointment
* Policy Number
* Police report 
* Claim number (if you have)

WCB Claims
* Alberta Health Care number
* Claim number (if you have)

* Looser fitting or accessible garment to access a specific body site
* We do have gowns, t-shirts and shorts that you can use for the appointment if need be

Cancellation & No Show Policy

We require 24 hours notice for the cancellation of your appointment.  If you cancel an appointment with less than 24 hours notice, or no show, a cancellation fee of $40 will be charged to you. For Massage Therapy appointments, the full cost of the appointment, can be charged.

*Please note that if there is a valid extenuating circumstance, please let our staff know & the policy may not be waved.*

What to Expect

We understand that you may have a few questions before visiting our clinics for your initial appointment.

Book an Appointment

Book in for an appointment with one of our qualified Active Physio Works Physiotherapists &
Registered Massage Therapists.


We understand each person is different so we offer a variety of techniques that are best suited to your individual needs.