Motor Vehicle Accidents (MVA)


Have you been injured in a Motor Vehicle Accident? At Active Physio Works with locations in Edmonton, St. Albert and Fort Saskatchewan, we can help. Each of our clinics are a Motor Vehicle Accident authorized treatment provider. Motor Vehicle Accidents can cause pain and discomfort disrupting your everyday life.

  • If you've recently been involved in a motor vehicle accident, please notify us when you call as we can get you in as soon as possible for your initial assessment.  When you contact your adjuster to inform them of your accident, please be sure to mention your bodily injuries as well so they can they open a claim along with your vehicle accident claim.

  • Please note, that is your right as the claimant to choose the clinic in which you go to. Your insurance adjuster may recommend a location but it is your right to choose where you attend Physiotherapy.
  • At the time of your initial assessment, you will complete the AB-1 accident injury form with our receptionists at the front desk. Once you're taken back to meet with your Physiotherapist, they will complete the AB-2 accident injury form including your diagnosis and recommend treatment plan which our clinics will send to the insurer.

  • Based on the restrictions set by the Diagnostic Treatment Protocols, you must book into see a Physiotherapist within 10 days to qualify. If it is after 10 days but still within a short time frame, your insurance adjuster may approve to go within protocols but it is up there discretion. If it is outside of the Diagnostic Treatment Protocols or the severity of your injury diagnosis is within Section B, then your treatments will have to be submitted through your extended health care until exhaustion. Should extended health care not be available, direct billing can potentially be coordinated depending on the direction from your adjuster.

  • The treatments which have been approved under Diagnostic Protocols are effective for either 90 days from the time of the accident or until the completion of a pre-determined number of treatments (10 or 21 treatments depending on the severity and diagnosis of your injuries) and approvals from your adjuster.

  • For more information in regards to Motor Vehicle Accidents, please visit www.autoinsurance.gov.ab.ca

If you have questions directly related to Motor Vehicle Accidents, you can contact our
Motor Vehicle Accident Manager, Donna by calling 780-458-8505 ext 8507.

For more information on the process following a Motor Vehicle Accident, check out this blog from Vi Ngo, MScPT.

To book an assessment following a Motor Vehicle Accident at one of our clinic locations, call 780-458-8505.

 


What to Expect

On Your First Visit

Initially when you come in to the clinic, we will have you check in with our receptionists who will have forms for you to fill out consenting for your treatment before you see the Physiotherapist/Massage Therapist. We ask that you arrive a few minutes early for your appointment to provide time to complete this.

Your Physiotherapy Assessment will take approximately 60 minutes, in which the therapist will discuss your case history, the nature of the injury and any other relevant information. and contributing factors. Along with a physical evaluation of the affected area they will determine the cause of the injury and how best to treat you as effective and efficiently as possible. From there, they will determine a treatment plan that will best suit your needs and share this with you before beginning treatment that day.

On Follow Up Visits

Subsequent visits can range from approximately 45-70 minutes in length depending on your course of treatment. The session may involve various forms of treatment based on the individual’s needs.

What to Bring With You

Physiotherapy
* Alberta Health Care number
* Extended Health Care information (if applicable)
* You do not need a doctor's referral to book in but should you have one, please bring it in with you so we can add a copy to your file 

Motor Vehicle Accident
The insurance forms AB-1 and AB-2 will be completed by our staff at your initial appointment
* Policy Number
* Police report 
* Claim number (if you have)

WCB Claims
* Alberta Health Care number
* Claim number (if you have)

Clothing
* Looser fitting or accessible garment to access a specific body site
* We do have gowns, t-shirts and shorts that you can use for the appointment if need be

Cancellation & No Show Policy

We require 24 hours notice for the cancellation of your appointment.  If you cancel an appointment with less than 24 hours notice, or no show, a cancellation fee of $40 will be charged to you. For Massage Therapy appointments, the full cost of the appointment, can be charged.

*Please note that if there is a valid extenuating circumstance, please let our staff know & the policy may not be waved.*

What to Expect

We understand that you may have a few questions before visiting our clinics for your initial appointment.

Book an Appointment

Book in for an appointment with one of our qualified Active Physio Works Physiotherapists &
Registered Massage Therapists.

Treatments

We understand each person is different so we offer a variety of techniques that are best suited to your individual needs.